We want you to be completely happy with your purchase. If you need to return an item, we are here to help.
1. The 14-Day Cancellation Right (Change of Mind)
Under UK regulations, when you buy online or by mail order, you have the right to cancel your order and return your items for a full refund.
- Cancellation Period: You must notify us within 14 days of receiving your goods if you wish to cancel.
- Return Period: Once you notify us, you have an additional 14 days to send the items back.
- Condition of Items:Â Items must be unused, in their original packaging, and in the same condition that you received them.
2. Return Shipping Costs (Change of Mind)
- Unless the item is faulty or incorrect, the customer is responsible for paying return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Faulty or Damaged Goods
If your item arrives damaged, defective, or is not as described, you are protected by the Consumer Rights Act 2015.
- You have up to 30 days from receipt to reject a faulty item for a full refund.
- After 30 days and up to 6 months, we will repair or replace the item (or offer a refund/partial refund if repair or replacement is not possible).
4. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days of us receiving the returned goods.